Frequently Asked Questions


What do I need to bring with me to gain entry?

Shortly after placing your order you should receive an email receipt confirming your purchase. THIS EMAIL RECEIPT IS YOUR PROOF OF UPGRADE. You'll also need to bring your General Admission ticket with you.


I received an email from PayPal, but didn't receive my upgrade email. What should I do?

Simply login to the user account you created during checkout and click "view order history". Print this out and use it as your proof of upgrade.


The name on my email receipt doesn't match my ID. Is that ok?

No problem. We understand that often times upgrades are purchased as gifts, or other situations arise. All you need to do is bring a copy of your email along with your General Admission ticket.


Is there an age limit for the event?

The event is all ages. However, some concert venues impose their own age restrictions so please check with them if you're concerned.


Can I accompany a minor to the event without buying an upgrade?

You are allowed to accompany a minor without buying an upgrade, but you must at least have a General Admission ticket to the concert. Otherwise the concert venue will not allow entry. Please note that parents / guardians accompanying minors will not be allowed to take part in the event without purchasing an upgrade.


Can I get a refund for my upgrade?

Due to their limited nature, all upgrades are non-refundable and non-exchangeable. However, you are welcome to re-sell your upgrade.


What time do I need to arrive?

Arrival times will be emailed you at a later date.


Still have questions? Contact us.