Frequently Asked Questions

What time do I need to arrive? How does this work?


Arrive at the venue at least 15 minutes BEFORE the time listed below. Don't be late, and be sure to bring a copy of your upgrade email order confirmation (printed or on your phone) along with your general admission ticket to the concert. A copy of your PayPal email receipt can also be used to gain entry.


A This Wild Life representative will meet you at the venue entrance. You will be escorted to the meet and greet, and will be given your autographed poster.


1-JulSacramento, CA6pm
2-JulPortland, OR6pm
3-JulSeattle, WA6pm
6-JulSalt Lake City, UT5:30pm
7-JulDenver, CO6pm*
10-JulBurnsville, MN5pm
11-JulChicago, IL5pm
12-JulCleveland, OH6pm
14-JulDetroit, MI5pm
15-JulToronto, ON5pm
16-JulMontreal, QC6pm
18-JulBoston, MA6pm
19-JulNew York, NY6pm
20-JulPhiladelphia, PA6pm
21-JulWashington, DC6pm
22-JulChapel Hill, NC6pm
23-JulNashville, TN6pm
25-JulAtlanta, GA6pm
27-JulDallas, TX6pm
28-JulTulsa, OK6pm
29-JulAustin, TX7pm
30-JulSan Antonio, TX6pm
1-AugPhoenix, AZ6pm
2-AugSanta Ana, CA6pm
3-AugSan Diego, CA6pm

*Time has been updated

What do I need to bring with me to gain entry?

Shortly after placing your order you should receive an email receipt confirming your purchase. THIS EMAIL RECEIPT IS YOUR PROOF OF UPGRADE. You'll also need to bring your General Admission ticket with you.

I received an email from PayPal, but didn't receive my upgrade email. What should I do?

Please follow the instructions below to print out a replacement...

1. Login here.

2. Click the 'Order History' button on the right hand side

3. Click the red 'View' button next to your order

4. Print out this page and use it as a replacement for your missing confirmation email

The name on my email receipt doesn't match my ID. Is that ok?

No problem. We understand that often times upgrades are purchased as gifts, or other situations arise. All you need to do is bring a copy of your email along with your General Admission ticket.

Is there an age limit for the event?

The event is all ages. However, some concert venues impose their own age restrictions so please check with them if you're concerned.

Can I accompany a minor to the event without buying an upgrade?

You are allowed to accompany a minor without buying an upgrade, but you must at least have a General Admission ticket to the concert. Otherwise the concert venue will not allow entry. Please note that parents / guardians accompanying minors will not be allowed to take part in the event without purchasing an upgrade.

Can I get a refund for my upgrade?

Due to their limited nature, all upgrades are non-refundable and non-exchangeable. However, you are welcome to re-sell your upgrade.

Still have questions? Contact us.