Frequently Asked Questions

When do I need to show up?

The VIP experience takes place before doors open for the concert. Exact arrival times will be posted here and emailed to you once they become available.


What do I need to bring with me to gain entry?

Shortly after placing your order you should receive an email receipt confirming your purchase. THIS EMAIL RECEIPT IS YOUR VIP TICKET. You'll also need to bring your General Admission ticket with you.


I received an email from PayPal, but didn't receive my upgrade email. What should I do?

Simply login to the user account you created during checkout and click "view order history". Print this out and use it as your VIP upgrade ticket.


The name on my email receipt doesn't match my ID. Is that ok?

No problem. We understand that often times VIP upgrades are purchased as gifts, or other situations arise. All you need to do is bring a copy of your email receipt to VIP check-in before the show along with your General Admission ticket.


Is there an age limit for the VIP event?

The VIP event is all ages. However, some concert venues impose their own age restrictions so please check with them if you're concerned.


Can I accompany a minor to the VIP event without buying a VIP upgrade?

You are allowed to accompany a minor without buying a VIP upgrade, but you must at least have a General Admission ticket to the concert. Otherwise the concert venue will not allow entry. Please note that parents / guardians accompanying minors will not be allowed to take part in the meet and greet ect. without purchasing an upgrade.


Can I get a refund for my VIP upgrade?

Due to their limited nature, all VIP upgrades are non-refundable and non-exchangeable. However, you are welcome to re-sell your upgrade.


Still have questions? Contact us.