Frequently Asked Questions

What time do I need to arrive for the VIP event and how does this work?

Here's how it works...

1. Arrive at the venue's main box office at least 15 minutes BEFORE the time listed below. Don't be late, and be sure to bring a copy of your VIP upgrade email confirmation. (Printed or displayed on your phone) A copy of your PayPal email receipt can also be used to gain entry.

2. A JBLZE representative will meet you at the box office.

3. You'll be escorted into the venue and will be given your included merchandise on site.

11-Jul Syracuse, NY 5pm
13-Jul Camden, NJ 4:30pm
14-Jul Bethel, NY 4:30pm
15-Jul Hershey, PA 4:30pm
17-Jul Boston, MA 4:30pm
18-Jul Saratoga Springs, NY 4:30pm
20-Jul Wantagh, NY 4:30pm
21-Jul Darien Center, NY 4:30pm
22-Jul Holmdel, NJ 4:30pm
25-Jul Bristow, VA 4:30pm
26-Jul Virginia Beach, VA 4:30pm
28-Jul Nashville, TN 4:30pm
29-Jul Atlanta, GA 4:30pm
30-Jul Pelham, AL 4:30pm
1-Aug West Palm Beach, FL 4:30pm
2-Aug Tampa, FL 4:30pm
3-Aug Jacksonville, FL 4:30pm
5-Aug Charlotte, NC 4:30pm
6-Aug Raleigh, NC 4:30pm
8-Aug Cincinnati, OH 4:30pm
9-Aug Chicago, IL 4:30pm
11-Aug Clarkston, MI 4:30pm
12-Aug Burgettstown, PA 4:30pm
13-Aug Noblesville, IN 4:30pm
15-Aug Kansas City, MO 4:30pm
16-Aug St. Louis, MO 4:30pm
18-Aug Dallas, TX 4:30pm
19-Aug Houston, TX 4:30pm
20-Aug Austin, TX 4:30pm
23-Aug Albuquerque, NM 4:30pm
24-Aug Phoenix, AZ 4:30pm
26-Aug West Valley City, UT 4:30pm
27-Aug Las Vegas, NV 4:30pm
1-Sep Marysville, CA 4:30pm
2-Sep Mountain View, CA 4:30pm
4-Sep Morrison, CO 4:30pm
8-Sep Ridgefield, WA 4:30pm
9-Sep Port Angeles, WA 4:30pm

What do I need to bring with me to gain entry?

Shortly after placing your order you should receive an email receipt confirming your purchase. THIS EMAIL RECEIPT IS YOUR VIP TICKET. You'll also need to bring your General Admission ticket with you.

I received an email from PayPal, but didn't receive my upgrade email. What should I do?

Simply login to the user account you created during checkout and click "view order history". Print this out and use it as your VIP upgrade ticket.

The name on my email receipt doesn't match my ID. Is that ok?

No problem. We understand that often times VIP upgrades are purchased as gifts, or other situations arise. All you need to do is bring a copy of your email receipt to VIP check-in before the show along with your General Admission ticket.

Is there an age limit for the VIP event?

The VIP event is all ages. However, some concert venues impose their own age restrictions so please check with them if you're concerned.

Can I accompany a minor to the VIP event without buying a VIP upgrade?

You are allowed to accompany a minor without buying a VIP upgrade, but you must at least have a General Admission ticket to the concert. Otherwise the concert venue will not allow entry. Please note that parents / guardians accompanying minors will not be allowed to take part in the meet and greet ect. without purchasing an upgrade.

Can I get a refund for my VIP upgrade?

Due to their limited nature, all VIP upgrades are non-refundable and non-exchangeable. However, you are welcome to re-sell your upgrade.

Still have questions? Contact us.