Frequently Asked Questions

When do I need to arrive? How does this work?

1. Arrive at the venue's main entrance at the time listed below. Don't be late, and bring a copy of your VIP upgrade email confirmation in addition to your general admission ticket.


2. An Issues representative will meet you at the venue's entrance.


3. You'll then be escorted inside, given your laminate and taken to the meet and greet.


DateCityVIP Check-in
24-SepFt. Lauderdale, FL4pm
25-SepLake Buena Vista, FL4pm
26-SepAtlanta, GA4pm
28-SepCharlotte, NC4pm
29-SepRaleigh, NC4pm
30-SepSilver Spring, MD4pm
1-OctLancaster, PA3pm
3-OctPhiladelphia, PA4pm
4-OctAlbany, NY4pm
6-OctWorcester, MA3pm
8-OctLouisville, KY4pm
9-OctNew York, NY4pm
11-OctMillvale, PA4pm
13-OctChicago, IL2pm
14-OctSt. Louis, MO4pm
15-OctMinneapolis, MN3pm
17-OctDenver, CO4pm
18-OctSalt Lake City, UT4pm
20-OctBerkeley, CA4pm
22-OctLas Vegas, NV3pm
23-OctSacramento, CA4pm
24-OctLos Angeles, CA4pm
26-OctSan Diego, CA4pm
27-OctTempe, AZ3:30pm
28-OctEl Paso, TX4pm
29-OctSan Antonio, TX3pm
31-OctDallas, TX4pm
1-NovHouston, TX4pm
3-NovNew Orleans, LA4pm
4-NovMemphis, TN4pm

*Check-in times are subject to change


Where can I download my meet and greet photos?

Your photos will be posted HERE within 24-48 hours after your show date. If you can't find your photo and it's been 48 hours please contact us.


What do I need to bring with me to gain entry?

Shortly after placing your order you should receive an email receipt confirming your purchase. THIS EMAIL RECEIPT IS YOUR VIP UPGRADE. You'll also need to bring your General Admission ticket with you.


I received an email from PayPal, but didn't receive my upgrade email. What should I do?

Simply login to the user account you created during checkout and click "view order history". Print this out and use it as your proof of upgrade.


The name on my email receipt doesn't match my ID. Is that ok?

No problem. We understand that often times upgrades are purchased as gifts, or other situations arise. All you need to do is bring a copy of your email along with your General Admission ticket.


Is there an age limit for the event?

The event is all ages. However, some concert venues impose their own age restrictions so please check with them if you're concerned.


Can I accompany a minor to the event without buying an upgrade?

You are allowed to accompany a minor without buying an upgrade, but you must at least have a General Admission ticket to the concert. Otherwise the concert venue will not allow entry. Please note that parents / guardians accompanying minors will not be allowed to take part in the event without purchasing an upgrade.


Can I get a refund for my upgrade?

Due to their limited nature, all upgrades are non-refundable and non-exchangeable. However, you are welcome to re-sell your upgrade.


What time do I need to arrive?

Arrival times will be emailed you at a later date.


Still have questions? Contact us.